Terms and Conditions

Shipping policy

Australian customers:

Unless indicated, shipping is ADDITIONAL. We will endeavour to ship your purchase within 24 hours of payment. Shipping in Australia is insured and a tracking number will be provided to the recipient upon shipment booking. Shipping in Australia uses a variety of trusted couriers, including Australia Post and Star Track.

International customers:

For International customers shipping is ADDITIONAL.  A quote will be provided using Australia Post, or Pack and Send for larger packages. In both cases, shipping is insured and tracked, and the customer will be provided with all relevant information once the booking has been paid for. Customs duties/taxes are the responsibility of the customer, please be aware that we don’t take any responsibility for charges incurred by the destination nation. Shipping will be invoiced separately. Shipments will be actioned once the customer makes the payment.

 

Returns policy

All artworks are very carefully packaged to ensure their integrity and to protect against rough handling. We securely wrap paintings in three layers of heavy duty bubble wrap and very thick cardboard. In the unlikely event that damage occurs to your purchase, please provide us with photographic evidence within 48 hours of delivery for a refund (in the case of complete damage to the painting) or reimbursement (for re-framing for example). 

We make every attempt to ensure the painting and drawing is accurately represented on the website. Photographic documentation occurs in natural light to correctly capture the colours and details. If you require further pictures/video documentation of the artwork and its framing to decide if an artwork is right for you before purchasing, please contact the Artist. As a result of these extra efforts, we unfortunately can not offer change of mind refunds. 

 

Email policy

We are always excited to welcome new subscribers to our email list, and as you do, we also value your privacy. Your details are always kept confidential and private and are not shared with any third parties. Emails are of an occasional nature and are used to release previews of new works, alert recipients to the occasional discount, and to share blog posts or insights into the Artist’s working life. Opting out of emails is available at all times.